Bert's Surf Shop

Reviews about Bert's Surf Shop

• Tanya George

  Mar, 26 2018
  ★ ☆ ☆ ☆ ☆
  Shop here at your peril. This summer my son bought a bathing suit at Bert's and, after wearing it once, the seams started coming
  apart. We took it back and requested another and were shocked when they refused to exchange it, stating their policy of no returns. We explained that we didn't want to return it; we simply wanted another one that wasn't literally coming apart at the seams. To make matters worse, the staff was rude. A conversation with the manager was just as frustrating. She first asserted that it was against the law to take it back. My husband, a lawyer, explained that it would be against the law to resell it, not replace it with one that wasn't defective. She then said that she couldn't be sure we hadn't ripped it ourselves, implying that we were lying. We have been coming to Emerald Isle NC for 30 years and have often shopped at Bert's. That relationship has ended. The new town logo is "Nice Matters". Clearly, it's not one that Bert's believes in.

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